Frequently Asked Questions

Everything you need to know about our tools, materials, and services.

What is the standard shipping time for sculpting materials?

Most orders are processed within 1-2 business days. Shipping times vary by location, but domestic orders typically arrive within 3-7 business days via UPS or FedEx.

Do you offer international shipping for heavy stone or clay?

Yes, we ship worldwide. Please note that heavy items like stone or bulk clay may require specialized freight quotes. Contact our logistics team for a custom shipping estimate.

What is your return policy on opened chemicals or resins?

For safety and quality control, we cannot accept returns on opened resins, silicones, or chemical products. Unopened items in original packaging can be returned within 30 days.

Can I pick up my order directly from your New York warehouse?

Absolutely. Select 'In-Store Pickup' during checkout, and we will notify you as soon as your order is pulled and ready for collection at our Chelsea location.

Do you provide technical support for mold-making projects?

Yes, our staff consists of experienced sculptors. You can contact us via phone or email for technical guidance on product selection and application techniques.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and authorized purchase orders from educational institutions and government agencies.